The role of the Lifeline Technician is to perform in-home installation, service and retrieval of Philips Lifeline’s personal emergency response equipment. M-F, Part-time, Day Hours Vary.  Must be able to drive to different counties.  Must have a vehicle and valid driver license.

RESPONSIBILITIES AND DUTIES

Processes work orders from Philips Lifeline for installation, service or retrieval of Philips Lifeline equipment/products.

1. Completes tasks on work order on schedule date and within a specified timeframe.
2. Schedules service and retrieval appointments with subscriber/care giver within expected service and quality standards.
3. Adheres to Senior Resource Connection’s Philips Lifeline’s process and procedures and works within established service and quality standards.
4. Provides training at time of installation on Philips Lifeline equipment and service to subscriber/care giver, ensuring their comfort in its use.
5. Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required.
6. Complies with Senior Resource Connection’s Philips Lifeline protocols for communicating status and issues related to work orders.
7. Maintains and manages an inventory of equipment.
8. Provides management with feedback and ideas for continuous improvement.
9. Occasional evening and/or weekend appointments required.
10. May suggest additional accessories based on subscriber needs.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

 KNOWLEDGE OF:  Basic understanding of simple communications and electronic equipment including computers

ABILITY TO:         Ability/dexterity to install hardware; ability to lift up to 40 pounds and the ability to climb stairs; ability to demonstrate basic computer skills

SKILL IN:          Organization and prioritize multiple tasks; ability to follow step by step installation instructions.

QUALIFICATIONS

High School Diploma or GED; ability to operate basic machinery (fax; computer etc; computer skills.  Must pass a criminal background check and maintain a clear record.  Must have a clear driving record with a valid driver’s license and appropriate auto insurance.

RESPONSIBILITIES AND DUTIES

1. Responsible for all VHC programming:
   1. Visiting Home Care personal and homemaking services.
   2. Care Coordination and Caregiver Support bundled services.
   3. Monitors waiting lists and assigns new enrollees to appropriate personnel.
   4. Adheres to all audit requirements with accuracy and meeting all datelines.
   5. Manages all aspects of these programs including adherence to funding requirements, maximizing contract funding, and minimizing write-offs.

2. Staff management:
   1. Directs and/or participates in the recruitment, selection, training, and supervision of all program personnel.
   2. Reviews and updates subordinate job descriptions as appropriate.
   3. Holds subordinates accountable through reviews, positive reinforcement, and progressive disciplinary action as defined by policies and procedures.
   4. Effective communication with superiors, peers and subordinates through individual/group meetings and other methods to exchange information.
   5. Oversight or participation in staff orientation and ongoing training. This includes the dissemination of all appropriate information pertinent to agency and program policies and procedures as well as employee job functions.

3. Provides for the admission and retention of prospective and enrolled clients in accordance with admission and discharge criteria.
   1. Performs assessments of all potential clients.
   2. Directs and provides consultation for the delivery of direct services provided to program clients.
   3. Directs and provides consultation for program professional staff in the ongoing development of pertinent consumer plans of care.

4. Develop, implement, enforce, and annually review all policies and procedures and acceptable standards of practice related to the delivery of home based services.
   1. Participates in administrative decision making including liaison with governing authority on behalf of the clients, family caregivers, and staff.
   2. Complies with federal, state, local and municipal standards, regulations and rules applicable to the operation of a home care program.
   3. Submits quality assurance and data reports as required by funders.
   4. Monitors ODA/ODH rule updates to ensure program compliance.

5. Participates in the marketing of agency programs through participation in community events, programs, and professional organizations.

6. Assists in compiling data, drafting narrative, and completing funder applications and re-applications to ensure continued funding for programming.

7. Performs other related duties as required for the effective operation of the agency and its programs.

• Plans and assigns work priorities for assigned staff.
• Provides orientation and training to new employees and volunteers.
• Assists in recruiting volunteers to assist with kitchen operations.

• Assures that all apliances are turned on and ready for use. 
• Orders food supplies necessary to ensure efficient operations of site.
• Maintains the serving temperature of prepared food to ensure that the hot food stays hot, and the cold food stays cold.
•  Assists with the set-up of site facilities, including tables.
• Coordinates clean-up of work site at the end of each day.
• Assures that all food service is performed according to accepted standards of sanitation and safety.
• Responsible for cleanup and sanitation of serving areas prior to meal service and after meals have been served.

• Maintains timecards of paid staff and volunteers as required.
• Maintains paperwork on all supplies ordered and received.
• If required, make daily bank deposits.
•  Records amount of money collected at work site on daily basis.
• Prepares special reports pertaining to work site demographics when necessary.
• Ensures that registration forms are completed and sent to Nutrition Office.
• Serves as substitute at other sites, as needed and as directed by supervisor.
• Attend monthly Site Operator meetings.
• Performs other related duties as required for the effective operation of the nutrition site.

ESSENTIAL JOB FUNCTION

This position is responsible for managing and ensuring accuracy of and adherence to electronic visit verification (EVV), including data entry and corrections to ensure accurate billing; this role will also assist with payroll and billing functions, and will support scheduling when not directly addressing EVV-related items. This role will complete other duties as assigned.  Part-time, approximately 20-30 hours per week from 9a-3a M-F.

RESPONSIBILITIES AND DUTIES

Electronic Visit Verification (EVV)

1.        Maintains professional, clear, courteous, respectful and solution-focused communications with aides and supervisors at all times.

2.        Verify the accuracy of service hours against reports.

3.        Verify EVV data each day, correcting any mistakes daily for all clients.

4.        Manage Sandata EVV and facilitate training for employees on how to use the system correctly, effectively and accurately to meet funder requirements.

5.        Ensure accurate EVV data entry and verify EVV data throughout the day as necessary, and ensure accuracy of for billable hours in billing platform.

6.        Answer phone calls promptly addressing basic inquiries, complaints, schedules, and providing routine information; escalate to management when appropriate.

7.        Monitor the timeliness and accuracy of time slips, ensuring they align with EVV. Follow up as necessary.

8.        Process and update client funder information within the EVV system to ensure accurate billing and compliance.

9.        Analyze claims and denial reports within EVV and take appropriate corrective action to resolve denied claims.

Scheduling

1. Maintain professional, clear, courteous, respectful and solution-focused communication with aides and supervisors at all times.
2. Answer phone calls promptly addressing basic inquiries, complaints, schedules, and providing routine information; escalate to management when appropriate.
3. Provide accurate information regarding services and schedules.
4. Supports coordination of all aspects of home health aide and client scheduling for service hours and utilizing skill matching in the process.
5. Manage employee call offs, immediately identify affected clients and coordinate efforts with staff and management to ensure clients are satisfactorily covered or rescheduled.
6. Communicate any schedule changes to home health aides in a timely manner.
7. Document communication with case manager regarding client schedule changes, complaints, or any applicable client changes.
8. Schedule home health aide hours as authorized by case managers.
9. Conduct random visit verifications on 3 clients each week due Friday by 3pm.
10. On-call staff must remain accessible throughout designated on-call shifts responding promptly to incoming calls from both staff and clients and addressing concerns, questions, or scheduling needs in a timely manner.
11. Record call and interpersonal communication details, actions taken, outcomes and other relevant data for program accountability and continuity.
12. Actively participates in staff meetings as part of the VHC team. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

KNOWLEDGE OF:  Strong computer skills including: experience with Sandata platform or ability to learn data entry platform; Microsoft office suite; above average keyboarding skills

ABILITY TO:            Prioritize and multi-task, thrive in a fast-paced environment, build healthy working relationships with various stakeholders, articulate communications both verbal and written, ensure tasks are completed punctually and accurately, be compassionate and respectful. Be flexible and willing to learn new skills and implement new procedures.

 SKILL IN:                Customer Service, data entry / management, problem solving, attention to detail.

QUALIFICATIONS

High School graduate, or equivalent; at least one year of experience in home care, scheduling or customer service; experience with home care scheduling software (Servtracker/Caseworthy) or Access Programs; experience in healthcare or social services.

FLSA STATUS:      Non-Exempt

Senior Resource Connection is seeking two full-time experienced Intake Clerks in our Meals on Wheels program. This position is also eligible for a rich benefits package including: Medical/Dental/Vision insurance, company paid Life Insurance, 401K, paid Holidays, and Paid Time Off (paid vacation, sick time, personal day and volunteer time off).  

ESSENTIAL JOB FUNCTION

This position is accountable for assisting the Meals on Wheels Records Coordinator in tabulating and maintaining accurate records for the Meals on Wheels Division of the Nutrition Services Department with strict client confidentiality.

RESPONSIBILITIES AND DUTIES:

1.       Helps to maintain accurate records to document the activities of the Meals on Wheels division.

          a.       Completes new client intake procedures.

          b.       Prepares route sheets for use by drivers on a weekly basis.

          c.       Maintains accurate Meal on Wheels filing system.

          d.       Assists in reviewing, on a daily basis, the completed Meals on Wheels route sheets and attempts to contact customers who did not receive their meal.

2.       Provides additional clerical support to the staff of the Meals on Wheels division of the Nutrition Services Department as needed.  

          a.       Answer telephone and assist callers appropriately.

          b.       Reproduces documents, reports and forms as needed.

          c.       Prepares reports, correspondence and other documents using word processing software, as required by supervisor.

3.       Performs other related duties as assigned by the supervisor including delivery of meals if needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

KNOWLEDGE OF: Office practices and procedures; automated office equipment and computer software systems; general filing procedures; and writing styles.

ABILITY TO:          Communicate effectively in both oral and written form; to establish, organize and maintain records, files, and other information; maintain effective working relationships with staff, clients, grantors and the general public.

SKILLED IN:          Production keyboarding/typing

QUALIFICATIONS:

Completion of a standard high-school course of study or equivalent.  Minimum of one (1) year of clerical experience.  Previous experience in a service oriented business environment preferred.

Must pass a criminal background check. 

Position Summary:

Two full-time Outreach Assessors needed.  The position is responsible for conducting telephone and in-home assessments to determine eligibility for Meals on Wheels services. This position ensures accurate documentation and maintains strict confidentiality while delivering compassionate, client-centered service. The role also includes coordination of referrals, maintaining records, participating in outreach activities, and occasionally supporting meal delivery and departmental operations. This is a Monday-Friday position. Hours 8:00am-4:00pm Fulltime  Pay is $14.30/hr.

Essential Job Functions:

Assessment and Client Support

• Conduct telephone intake interviews to determine initial eligibility.
• Perform in-home assessments and reassessments for Meals on Wheels clients.
• Coordinate client referrals to appropriate community agencies and services.
• Demonstrate patience, care, and respect in all interactions with clients and caregivers.

Records and Documentation

• Complete all assessment and reassessment documentation promptly, accurately, and thoroughly.
• Maintain daily activity logs and meet established quotas for assessments and reassessments.
• Monitor clients on extended hold status and reassess periodically for program re-entry.
• Participate in periodic reviews and audits of client records as assigned.

Program Development and Outreach

• Contact clients who did not receive meals and resolve service concerns.
• Participate in team meetings, workshops, and staff training sessions to remain informed and contribute to program development.
• Answer incoming phone calls and assist clients or direct inquiries as needed.

Additional Support Duties

• Deliver meals when needed due to staff shortages or special circumstances.
• Maintain a working knowledge of the Meals on Wheels program, related services, and community resources.

Required Knowledge, Skills, and Abilities:

Knowledge of:

• Social work principles, assessment procedures, and counseling techniques.
• Gerontology and the unique needs of older adults.
• Community resources and referral processes for senior services.

Ability to:

• Communicate effectively with clients, caregivers, staff, and external agencies.
• Maintain accurate and organized documentation and service plans.
• Build trust and rapport with a diverse senior population.
• Oversee confidential information with integrity and professionalism.

Skill:

• Interpersonal communication, especially with older adults and their families.
• Time management, prioritization, and adherence to deadlines.
• Using standard office software and tools for documentation and reporting.

 Qualifications:

• Associate’s degree in social work, Mental Health Technologies, or a related behavioral science field.
• 1–2 years of experience in social work, case management, or client services preferred.
• Additional relevant experience may be considered in lieu of a degree.

 Additional Requirements:

• Reliable vehicle, valid driver’s license, and current auto insurance.
• Clear driving record.
• Must pass and maintain a clear criminal background check.

Home Health Aide / Certified Nurse Assistant (CNA)

Position Summary:
This position involves providing in-home direct care to clients to support personal hygiene, safety, and comfort in accordance with a care plan. The Home Health Aide (HHA) or Certified Nurse Assistant (CNA/STNA) works under the supervision of a Registered Nurse and helps maintain a clean, safe, and emotionally supportive environment for geriatric or disabled individuals.

Key Responsibilities:

• Assist with daily personal care, including:

  • Bathing, shampooing, oral hygiene, shaving

  • Assist with transfers.

  • Provide light housekeeping and domestic support, such as:

• • Laundry, meal preparation, errands, and linen changes

• Communicate schedule changes to the office promptly

• Perform tasks as assigned within role limitations

Role Limitations (Not Permitted):

• Transporting clients or accepting rides

• Heavy or hazardous household tasks (e.g., furniture moving, window washing, yard work)

• Administering medications or providing invasive care

• Performing chores not directly related to the client’s care

• Providing services to anyone other than the assigned client

Required Skills and Competencies:

• Knowledge of: Personal care, infection control, body mechanics, patient safety

• Ability to: Work independently, document care, follow care plans, maintain professionalism

• Skill in: Lifting/transferring, demonstrating proper procedures, and maintaining clean and safe environments

Qualifications:

• High school diploma or GED preferred

• Must have Ohio certification as HHA, CNA, or STNA, or 12 months supervised clinical experience

• Must pass a BCI criminal background check

• Valid Ohio Driver’s License or State ID

• Must complete 12 hours of continuing education annually

We are currently seeking two experienced BULK FOOD VAN DRIVERS for routes in the Miami Valley Area.  This position is accountable for transporting food and food service equipment and supplies and paperwork to the Senior Resource Connection senior dining sites.  Pay is $12/hr. Mon.-Fri.

RESPONSIBILITIES AND DUTIES

1.         Transports food and food service equipment to nutrition sites.

a.         Responsible for accurately compiling and loading the food and supply orders needed for each day.

b.         Ensures pick-up and delivery of appropriate paperwork and supplies to nutrition sites.

c.         Returns food containers from nutrition sites for cleaning and sanitation.

2.         Assists with the clean-up of food service equipment and containers.

3.         Drivers are responsible for upkeep and cleanliness of vehicles.                  

a.         Reports and records vehicle breakdowns, malfunctions, accidents or relevant mishaps that occur during route.

b.         Maintains vehicle service and repair logs.

c.         Have vehicles washed, fueled, etc., as needed. 

4.         Performs other related duties including helping with kitchen tasks and delivery of home delivered meals, as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

KNOWLEDGE OF:     Local area street and highways systems; food sanitation and safety.                       

ABILITY TO:          Read and understand a city street map and follow oral and written directions; maintain good working relationships with senior dining site operators, co-workers and supervisors and drives in a pro-active and safe manner.

SKILL IN:                    Counting, writing, reading and following schedules, directions and maps.

QUALIFICATIONS

Completion of a standard high school course of study or equivalent with at least one (1) year experience in delivery driving.  Must possess a valid Ohio Driver’s License and be able to pass a Motor Vehicle background check and maintain a clear driving record, in order to be insurable under agency liability coverage.

PHYSICAL REQUIREMENTS

Ability to lift from floor to waist up to 70 lbs.; 2 handed carrying of up to 70 lbs. which includes pushing and pulling carts. Take bags down from top racks. Physical actions include standing, walking, climbing, carrying, handling, stooping, twisting, bending, pushing, pulling, sitting, reading and driving a vehicle.  

We are currently seeking experienced MEALS ON WHEELS DRIVERS for positions in the Dayton Area. We have an ongoing need for people that are passionate about giving back to their community through serving home-bound seniors. This position is accountable for packing, driving, delivering and service monitoring meals delivered to clients. Persons performing this position must be flexible and willing to perform a variety of duties or routes from day-to-day. Must be 25 years old or older to drive for us. The shifts are typically 4-5 hours per day are generally between the hours of 9:00am and 3:00pm Monday-Friday, NO WEEKENDS. Hourly wage plus mileage reimbursement.  Pay is $11.40.  MUST HAVE A CAR, Valid car insurance and Driver's License, maintain a good driving record; must possess a reliable vehicle and must pass a criminal background check and maintain a clear record.

REQUIREMENTS:

• Drives (own vehicle) and delivers meals to eligible customers.
• Assists in the packing of home-delivered meals as scheduled and assigned and counting their assigned route meals and food needed.
• Assures each customer receives the appropriate type and quantity of food and monitors the quality (i.e. temperature, appearance, etc.) of the meal.
• Uses and returns all necessary tools (i.e. route sheet, keys, map, etc.)
• Cleans and sanitizes coolers and food equipment used in deliveries on a daily basis.
• Acts as a representative of the Meals on Wheels program.
• Greets customers in a polite and cordial manner and expresses patience, caring and respect.
• Monitors well-being of customers (i.e. health, living conditions, services needed,etc.) and makes report to supervisor.
• Distributes and collects materials to customers (i.e. contribution envelopes, flyers, surveys, etc.) as required.
• Maintains accurate records.
• Reviews, verifies and completes daily information (i.e. driver’s notes etc.)
• Obtains client signatures on a monthly basis for receipt of meals.
• Accurately completes all written documentation and submits in a timely manner (i.e. time/mileage sheet, route sheet, leave requests, incident reports, etc.)
• Continually reviews route sheet and updates information (i.e. special instructions, cross streets, etc.) to ensure efficient delivery of meals.
• Attends mandatory monthly training meetings.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

KNOWLEDGE OF: Food service operations and procedures; local area streets and highways; food sanitation and safe food handling practices.

ABILITY TO: Communicate with older adults and those with special needs in a patient manner; read and understand street maps; maintain effective working relationships with staff, clients and general public and drives in a pro-active and safe manner.

SKILL IN: Counting, writing, reading and following schedules, directions and maps.

Physical Requirements:

Ability to lift, from floor to waist up to 40 lbs.; take bags down from top racks; 2 handed carrying; pulling and pushing products weighing up to 40 lbs. on a cart. Physical actions include standing, walking, climbing, carrying, handling, stooping, twisting, bending, pushing, pulling, sitting, reading and driving a vehicle.

QUALIFICATIONS:

• High school graduate or equivalent with the ability to count and keep accurate reports.
• Must be over 25.
• Must have valid Ohio Driver’s License and appropriate auto insurance, have and maintain a good driving record; must possess a reliable vehicle and must pass a criminal background check and maintain a clear record. Must have personal vehicle.